Frequently Asked Questions
Got a question? We're happy to help you find an answer. Browse our list of frequently asked questions below — we've got a feeling you'll find what you're looking for! If not, please feel free to reach out.
Q: What is your return policy?
You can return your item(s) for up to 60 days from the original purchase date. All returns must be in their original condition and cannot show any signs of use. Please include your original invoice with your return item(s).?
Q: I'd like to exchange my item for a different one. What is your exchange policy?
You can exchange your item(s) for up to 30 days from the original purchase date. All exchanges must be in their original condition for credit to be issued.?
Q: How long does it take to process a return/exchange?
Once we have received your package in our warehouse, returns and exchanges are processed within 2 business days. We will send you an email to confirm your return/exchange.
Q: I returned my order. When can I expect to see a refund on my credit card statement?
Once we receive your return, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 5-10 business days to appear on your credit card statement.
Q: Does my refund go back to my credit card or is it store credit?
Refunds are credited back to your original form of payment. Your refund email will state that a credit was issued to your account. "Account" refers to your bank account, PayPal account, Google checkout account, or any other form of payment used.
Q: What happens if my item arrives broken or defective?
If you received a broken or defective item, please contact us right away so we can work to send you a replacement free of charge.
Q: Can I return a broken items?
We are not responsible for wear and tear. We are unable to accept worn or used merchandise for return or exchange. If your item arrived broken or defective, we would be happy to issue you a replacement if you contact us within 7 days of your purchase.
Q: Are there any restocking fees for returns or handling fees for exchanges?
No, we do not charge restocking fees for returns. For exchanges, we will pay for the shipping on your new item(s), provided that it is shipping within the U.S.
Q: Why did I not receive a refund for the original shipping charges?
We offer free return shipping on all U.S. orders. However, we do not offer refunds for original shipping costs.?
Q: Do I get free return shipping?
We are unable to offer free return shipping on international orders. Any costs incurred when sending your item(s) back to us are the responsibility of the customer.
Q: Is it safe to use my credit or debit card on your site?
Yes! We do everything we can to ensure your transactions are safe. Our site is protected by SSL (Secure Socket Layer) encryption technology, and we are proud to be verified by Trust Guard, a third party that verifies your security on our site.?
Q: Do you share my information (including my email address) with anyone else or sell my information to third parties?
No, we do not share or sell customer information, including email addresses and phone numbers.
Q: What forms of payment do you accept?
We accept the following credit cards: Master Card, Visa, and American Express. We also accept Western Union and Moneygram. We do not accept checks at this time.
Q: Do you charge sales tax?
No,all our item no tax worldwied.
Q: Do you have a store that I can walk in and purchase?
We are strictly Internet store. We only sale online,We have saved storefronts and warehousing expenses and have given our customers discounts.
Q: How do I make changes to my order?
As long as your package has not been shipped from our warehouse, you can make changes or cancel your order. To request a change or cancellation, please?contact as soon as possible so we can try to accommodate your request.
Q: Do you keep records of previous orders?
We do keep records of previous orders, but we do not keep those records on the Website. If you choose to create an account in our site, you will be able to view your past orders within your account.
Q: How do I create or log into my account to place an order?
Q: Do you have any discounts for first-time buyers, repeat customers, senior citizens, military personnel or veterans?
We do not have discounts specifically for first-time buyers, repeat customers, or senior citizens. All customers receive the same low prices and free shipping offer presented at time of purchase. For email-only exclusive savings and special deals, sign up for our email list.
Q: Why can't I use a prepaid Visa/debit card?
For security purposes, our system must check the billing address for a match to the card used for the purchase. Prepaid Visa/debit cards do not have an address that is "attached" to the account, and thus, our system cannot verify an address.
Q: Why won't my order go through?
Sometimes our system tells us exactly why an order doesn't go through, and sometimes it just tells us that the card was declined. There are a few different reasons why a credit card may be declined, including insufficient funds, incorrect expiration date, incorrect security code, and incorrect billing address.
Q: The style I want is out of stock. When will it be restocked?
We try to restock inventory as often as possible. Sometimes products are discontinued by manufacturers, and unfortunately, we cannot restock them on our site. If you have a specific question, please contact us.
Q: I need a different size of a particular style. Can you customize it for me?
We are not the manufacturers, and unfortunately we are unable to customize for you,You can tell us your needs and we will give feedback to the manufacturers.
Q: I see a picture of a different color in a certain style below the big picture, but I can only select one color. Can I order the other color?
All available colors are listed in the dropdown menu. If a certain color does not appear in the dropdown menu, it is out of stock and unavailable for order.
Q: Why will it not allow me to order the amount of this style I want? It keeps adding a lower quantity than I entered to the cart.
The system will only allow the amount we have in stock to be added to the cart. This way, you will not pay for items we are unable to ship to you.
Q: Do you allow CODs (Collect on Delivery)?
We do not accept COD as a form of payment. We require payment before your order is shipped.
Q: Where do I enter a promotional code?
You can enter the promotional code in the middle of the cart page. Check the "Have a promo code?" it show you.
Q: How much does shipping cost?
In our store we offer free shipping order over $59, You don't worry about this. if you order less than $99 you need pay $5 shipping cost.
Q: How long does it take for my order to ship?
If you order before 2:00 PM ET on a business day, the order will ship out that day. Otherwise, it will ship the following business day. If you place an order on a weekend or on a holiday, your order will ship the following business day.
Q: My confirmation number says the package was delivered, but I don't have it. Now what?
Please check with anyone in your house/apartment that may have received the package. If your order was shipped to an apartment complex, check with the front desk. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left.
Q: I received my shipping confirmation email, but the tracking number does not work. Did my order ship?
Tracking information is not available right away. It often takes at least one business day for to update tracking. If you try the tracking number too soon, you may find that there is no record of your package yet. Please check the tracking number again tomorrow.
Q: Does the free shipping apply to international orders?
All orders over $99 going to Canada? receive free shipping.?
Q: Can I have the order sent somewhere other than my billing address?
Yes! During checkout, you'll enter your billing address first at the top of the page. Then, select to ship to a different address. You'll enter the full shipping address second. If you choose to create an account, you will be able to save multiple addresses for future delivery.
Q: Can I have half the order sent one place and the other half sent another?
Unfortunately, we are unable to ship one order to multiple locations. If different destinations are required, please separate your purchases. Shipping must be paid for each, unless the orders meet the shipping threshold on their own.